Kkirok Customer Support

Please include the following when contacting us

• The device you are using and your iOS, iPadOS, or Android version
• The screen where the problem occurred and the steps to reproduce it
• The error message shown, or a screenshot with personal information hidden

Do not include your password, verification code, or Apple or Google Play payment information in your email.

Frequently Asked Questions

I want to cancel my subscription.

On iPhone or iPad, you can cancel in Settings → Apple Account → Subscriptions → Kkirok; on Android, in Google Play → Profile → Payments & subscriptions → Subscriptions → Kkirok. Deleting the app or deleting your Kkirok account does not automatically cancel your store subscription.

I subscribed, but Pro is not shown.

Please run Restore Purchases on the app's Profile screen. Please also check that you paid with the same Apple account.

The AI analysis results are not accurate.

The food names and nutrition information provided by AI are estimates based on photos. Please check the results, then correct the food name, amount, calories, and nutrition information before saving.

I want to delete my account and records.

If you select account deletion on the app's Profile screen, your account and linked meal records can be deleted immediately. If you cannot use the app, please send a “Kkirok Account Deletion Request” from your registered email address to kkirok.app@gmail.com. After verifying account ownership, we will delete your account, meal, and user-linked records; transaction records subject to legal retention obligations will be stored separately for the periods stated in the Privacy Policy.

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